What is the right approach then? It states on his website to leave him a message in the chat box, or even to text him but he doesn't reply. I sent in a datalog with my file and order # over a month ago. No response. Why have a chat box or tell people to text him when he can't or won't respond? It's frustrating.
So, in your opinion, how else should I handle this situation? What would be a reasonable amount of time to reply to inquiries, getting revisions to paying customers or get communication regarding datalogs? A month? Two months?
I don't think I'm being unreasonable.