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2025 ST, Fordpass & Google often disconnected from Ford network

Messages
12
Reactions
4
Points
2
Location
Quebec City, QC, Canada
Vehicle
2025 Explorer ST
#1
It's been 3 times in the last 2 months now since I'm getting that problem. Looks like the car modem is disconnecting from the Ford network and when it happen, I cannot use the Fordpass app and when driving, I have no more access to connected applications like Google traffic, Waze or other apps. Anybody else is having this issue?

I did try about anything to resolve that; reset the system by pushing the volume button 10 seconds, unplug the battery, unplug the modem fuse. That change nothing BUT at certain moment, the car re-connect to the network and disconnect again. This is very annoying!
 



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