Hey Iggles,
Did they end up repairing your sunshade? Was it repaired under warranty and how long did it take them?
I found the clip that popped off. It seems like the clip pops off on one side making the fabric get stuck in the rail. This then binds pulling the other side still clipped out of the rail so it sags. Also, the roller mechanism doesn't roll it up for some reason could be because the front is binding putting tension on the roller. If I could figure out how to get the back to roll it up, I'd just get the roof tinted and would not need to deal with the sunshade.